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Terms & Conditions That Protect Your Account

When you open an account with totojitu sgp, you're entering into clear, straightforward terms that spell out what we expect from you and what you can expect from…

Account creation and verificationDeposit and withdrawal rulesPayment method terms
totojitu sgp Terms & Conditions That Protect Your Account
HELP WHEN YOU NEED IT

How to Reach Us About Your Account or Terms

Live chat Open the chat widget in the bottom-right corner of the lobby. Our team responds within minutes during operating hours, and we'll help clarify any term or process question about your account.
Email support Send account queries, term clarifications or verification requests to [email protected]. We aim to reply within 24 hours with details on policy, deposits, withdrawals or account conduct.
Account settings Review your registered details, linked payment methods, and account status inside the settings menu. You can update your email, phone and payment information at any time within the portal.
PROTECTING YOUR DATA AND ACCOUNT

How We Handle Your Information and Keep Your Account Secure

Account security

Your account is protected by a password you choose during registration. We never ask for your password via email or chat. Enable two-factor verification in settings to add a second layer of protection using your registered phone number.

Payment verification

All withdrawal requests require identity confirmation. We verify your name, ID number and registered payment method before funds leave our wallet. This protects both you and us from fraud and ensures payouts go only to your own bank or DANA, OVO, GoPay account.

Data retention

We keep your account data, transaction history and deposit records for as long as your account is active. After account closure, we retain records for seven years to comply with financial audit and fraud-investigation requirements.

Cookie and tracking terms

totojitu sgp uses cookies to remember your login session, store your lobby preferences and measure site performance. You can manage cookie settings in your browser; disabling them may affect your ability to stay logged in or use the mobile app smoothly.

Requesting changes to your data

Contact us via live chat or [email protected] if you need to update personal details, correct a registered name, change your linked payment method, or request a copy of your account history.

Third-party access

We do not sell your personal information. We share payment details only with your bank, DANA, OVO, GoPay or QRIS provider to process deposits and withdrawals. Our live-stream studios may record table sessions for compliance purposes; your face is never stored or published.

Frequently Asked Questions on Our Terms & Conditions

Go to the login page and tap 'Forgot Password'. Enter your registered email or phone number, and we'll send a reset link to your inbox or SMS within two minutes. Click the link, create a new password, and log back in. If you don't receive the reset email, check your spam folder or contact live chat for immediate help.

You can update your phone number, email and linked DANA, OVO, GoPay or QRIS account inside your settings menu anytime. However, your registered name is locked after account creation for security. If you need to correct your name, contact [email protected] with ID proof; we'll review and guide you through a verification process.

If your connection drops, the hand continues without you. Your position is marked as 'absent' and your cards are folded or your bet is held per the table's auto-action rules. You have three minutes to reconnect before the system closes your seat. Rejoin the table lobby and request a new position at the next hand.

Once you submit a withdrawal request, we verify your identity and payment method — this usually takes under 24 hours on weekdays. After approval, DANA, OVO, GoPay and QRIS transfers arrive within minutes; bank transfers may take 24 to 48 hours depending on your bank's clearing time. You'll see the status update in your account history.

Closing your account yourself is always allowed. We close accounts for multi-accounting (opening more than one account per person), collusion or coordination with other players at live tables, payment fraud, deposit chargebacks, or abusive conduct toward dealers or support staff. We'll email you a reason and allow an appeal within 14 days.

Your balance remains yours indefinitely. However, if your account is inactive for 12 months, we may freeze it pending contact from you. Log in at least once per year to keep your account active. If frozen, email [email protected] or message live chat with your registered details, and we'll reactivate your access within hours.

If you see a deposit or withdrawal you don't recognise, contact us immediately via live chat or email [email protected]. We'll check the transaction against your registered payment method and account IP. If fraud is confirmed, we'll reverse the transaction and strengthen your account security. Disputes must be reported within 30 days of the transaction date.